Customer Relationship Management

Bridging the Gap
Customer Relationship Management accounts for establishing flawless and frequent contact of your business with customers. An effective and well-developed CRM serves as a strong bridge between the business and prospects and makes communication and access to information very simple and understandable in the best possible way. It provides market and customer specific information to enhance customer experience at all contact points. It’s key to get real insight into customer experience, handy feedback about service improvements and devolving successful customer acquisition and retention strategy.

DA goes an extra mile in developing cross-disciplinary strategy to build very comprehensive, user friendly and competitive Customer Relationship Management and to sync it with the already in place IT applications of the organization.

DA takes CRM development as a team effort and involves the organization at all levels to achieve more specific and focused system inline with the actual needs of the business and at the same time availing across-check of information at all levels by courtesy of company participants in Customer Relationship Management development system. DA strongly relies on involving its clients at all levels and it has gone a long way in creating strong grip on CRM functionality and performance.
Services we offer
  • E-business
  • Automated Call Center Mechanization
  • Sales Force Management
  • Web feedback Service
  • Customer Analysis and Tracking, such as planning and execution of campaign, customer scrutiny and customization.




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